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Problem with our service?

If you have a complaint or concern about the service you have received from the clinical staff or any of the staff working at InterHealth, please let us know. We operate a complaints procedure in accordance with the requirements of the Care Quality Commission, and as such our system meets the national criteria.

How to complain

We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible, ideally on the day. This is because the sooner we know about a problem, the easier it will be for us to establish what happened.

There is a formal process for making a complaint, and you will need to read our policy document (see below) explaining what you will need to do. It is not complicated. It will involve you sending a completed complaint form (see below) to me at InterHealth, either by post or by e-mail to [email protected].

What we will do

We will aim to have looked into your complaint within ten working days of the date when you raised it with us. We shall then be in a position to offer you an explanation, or a meeting with the people involved. When we look into your complaint, we shall:

• Find out what happened and what went wrong.
• Make it possible for you to discuss the problem with those concerned, if you would like this.
• Make sure you receive an apology, where this is appropriate.
• Identify what we can do to make sure the problem doesn't happen again.

Our aim will be to resolve the matter quickly and fairly, and to your satisfaction.

Kevin Belcher
Chief Executive