Whilst You're Here

When you're using our services in our London clinic please take note of the following:

Allowing time for your appointment

Please arrive at least 15 minutes before your appointment. If you are coming for a medical and have not completed a Personal Health Form please arrive 30 minutes early. Alternatively, save time by completing this prior to your visit and bringing it with you.

You should allow 45-60 minutes for a general medical appointment (1-1½ hours if also needing immunisations updated or a travel health consultation) and 30 minutes if you are having a Short Medical or other consultation with a doctor.
A counselling appointment or confidential review normally lasts one hour per person. Couples will usually be seen together for part of their confidential review session.
Psychological profiles and other consultations take up to 1½ hours.
Occupational health assessments last around one hour. We will do our best to see you at your appointment time but occasional delays may occur.

We encourage parents attending appointments with their children to bring a friend along to help with childcare. There is a comfortable waiting area with toys available for children but please bring along any favourite extras as well.

What do I need to bring?

Your GP’s address and phone number if you have one. Any doctors’ letters, reports or X-rays which you may have been given either in this country or overseas.
Any medication which you are currently taking.
It is most important to bring details of past immunisations and your blood group if you know it, and copies of your children’s health records.

If you're unsure about what to expect from a medical please visit our page about frequently asked questions about medicals.

Payments and cancellations

How to pay for your appointment

If you are responsible for paying your costs, please come prepared to pay at the time of your appointment. We accept cash, cheques (supported by a cheque guarantee card) and the following credit and debit cards: VISA, Mastercard, Switch, Detla and Eurocard.

Please check beforehand whether you or your organisation will be paying any fees you incur at InterHealth. We cannot invoice your agency for any charges unless they have already set up an account with us and agreed to pay your fees.

Cancellation Fees

As a medical charity, our existence is highly dependent on the fees we charge for our services. We have always charged a cancellation fee to clients who do not attend appointments or who cancel their appointments at very short notice. Copies of this policy are distributed to all our client agencies. Please contact us if you require further details. Please read our Cancellation policy.

Medical Tests

In the course of having a medical at InterHealth, you are likely to be offered blood tests. These tests are necessary for gaining medical clearance for the majority of international assignments and to provide a thorough assessment of wellbeing at the end of an assignment. These tests may or may not be included in the price of the medical. It is not possible to estimate these costs in advance of your medical. If you are concerned about test costs you should discuss these concerns with the doctor during your medical.

Find out what tests we do routinely as part of good practice or because of special circumstances.

Find out what to expect when receiving test results.

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