for INGOs

For managers in relief and development, dealing with everyday relationships can often be every bit as demanding as humanitarian work itself. Left unaddressed, the often competing demands of headquarters, colleagues and staff members can lead to misunderstanding and conflict. All too often, this can have a draining impact on morale and productivity.

This thought-provoking and interactive workshop takes an in-depth look at the group dynamics that can unfold in humanitarian settings, how conflict arises, and how it can be used as a pathway to fresh and creative ways of working. Drawing on field scenarios, organisational theory and the latest practical management tools, the one-day training is aimed at equipping managers to recognise what is going on in their teams and to deal with problems early and effectively.

Learning outcomes

By the end of this day delegates will be able to:

• Identify the range of intense emotions that arise in relief and development settings
• Understand the impact that trying to cope with these emotions has on team dynamics and how that can lead to conflict
• Assess the impact of past life experiences on current working relationships
• Critically evaluate the five different approaches to dealing with conflict
• Hold difficult conversations and offer constructive feedback based on non-violent communication principles
• Use coaching principles for creative problem-solving.

How to book

Standard:  £170+VAT book online
InterHealth subscibers:  £135+VAT book online

Venue

InterHealth, 111 Westminster Bridge Road, London, SE1 7HR. Map

This workshop offers simple, practical and effective strategies for supporting colleagues and team members in the immediate aftermath of critical incidents. Based on the latest research into risk and resilience, the one-day training also draws deeply on InterHealth’s extensive clinical experience of working with traumatic stress.

Who is it for?

This workshop is aimed at relief and development workers and for those who are managing staff in field locations.

Learning Outcomes

By the end of the day you should be able to

• Understand the basic objectives of Psychological First Aid, and its limitations.
• Understand the impact of traumatic stress on both body and mind.
• Recognise the broad range of normal early reactions that people can experience in the immediate aftermath of traumatic events.
• Explore one’s own responses to distress and understand the role that awareness and active self-care plays in one’s capacity to help others.
• Offer practical and emotional assistance that complements and bolsters the coping skills of colleagues or team members.
• Understand major risk factors for psychological distress and recognise when to refer people for further support.
• Explore organisational protocols that may need to be implemented to promote Psychological First Aid.

Cost

Standard price: £135 + VAT book online
InterHealth subscribers price: £110 + VAT book online

Testimonial

“I recently attended the psychological first aid course and found it to be most useful. Alongside giving participants a better understanding the physiology of the brain and the different responses people might have to a traumatic incident, it generated good discussion and provided a number of helpful and practical ways of supporting volunteers in the event of a critical incident. Thank you.”
Krista Gilbert, Crosslinks
 

More information

If you would like more information or are interested in hosting an in-house training course for your organisation please contact Leanne:

E: [email protected]
T: 020 7902 9000

2 for 1 offer: from now until 7 March 2011 we are offering two places for the price of one.

Led by our Psychological Health team, this workshop focuses on managing cumulative stress among staff as well as working more effectively in high stress environments and maximising resilience in individuals and teams.

This is a one day workshop, held at InterHealth, in partnership with The Management Centre (=mc); the leading training, management and fundraising consultancy for the not-for-profit sector in the UK and worldwide.

Learning Outcomes

By the end of this day delegates will be able to;

• understand the legal obligations to manage stress in the workplace
• apply key principles in identifying and managing staff under stress, including;

when to intervene and how to;

• select strategies for reducing cumulative stress among staff
• select strategies for maximising resilience in individuals and teams
• improve distance and multicultural management practice

Cost

Standard: £170 + VAT (buy online)
InterHealth subscribers: £135 + VAT (buy online)

Testimonial

"Building resilience is a core area that all humanitarian agencies should be thinking about in order to adequately invest in their workforce's well-being. This course provides a useful overview on some of the core essentials that we should be considering as part of this and provides a framework on which to build a comprehensive programme for all staff."
Kate O’Brien, Save the Children UK Emergencies Team

More information

If you would like more information, or are interested in hosting an in-house training course for your organisation please contact Leanne:

E: [email protected]
T: 020 7902 9000